Thank you for shopping at JsonLineShop. We aim to provide a satisfying shopping experience. This policy explains the conditions for returns, refunds, and exchanges.
Return Eligibility
You may request a return if:
- The product is damaged, defective, or incorrect upon delivery
- The return request is made within 3 days of receiving the item
- The item is unused and in its original condition and packaging
- Proof of purchase (order number or invoice) is provided
Non-Returnable Items
Returns are not accepted for:
- Used or customer-damaged items
- Change of mind after purchase
- Items without original packaging or missing accessories
- Clearance or special offer items (if specified)
Return Process
To request a return:
- Contact our support team with your order number
- Provide clear photo or video evidence of the issue
- Wait for return approval and instructions
Items returned without prior approval may not be accepted.
Refund Policy
Once we receive and inspect the returned item:
- Approved refunds are processed within 7–10 business days
- Refunds are issued via the original payment method or as store credit
- Delivery charges are non-refundable unless the mistake was from JsonLineShop
Exchange Policy
We replace items only if they are defective, damaged, or incorrect, and subject to stock availability.
Order Cancellation
Orders can be canceled before shipment. Once shipped, cancellation is not possible.
Contact Information
For return or refund requests:
Email: info@jsonlineshop.com
Website: https://jsonlineshop.com/